Order Processing Time
At Green Tress Store, we aim to provide fast and reliable shipping to our customers. All orders are processed within 1-2 business days after payment confirmation. Please note that we do not process or ship orders on weekends or holidays.
Shipping Time
We offer worldwide shipping with different delivery times depending on your location:
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United States, Canada, United Kingdom, and Mexico: Estimated delivery time is 7-12 business days.
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Other Countries: Estimated delivery time is 10-15 business days.
Please note that these delivery times are estimates and can vary due to factors such as customs clearance, shipping carrier delays, or other unforeseen circumstances beyond our control.
Shipping Rates
We offer competitive shipping rates based on your location and the shipping method selected at checkout. Any applicable shipping fees will be calculated and displayed at checkout before you complete your order.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your shipment at any time using the tracking number provided.
Customs, Duties, and Taxes
Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your local customs office for more information about potential charges.
Delivery Issues
If your order has not arrived within the estimated delivery time, please contact our customer support team at [Support Email Address]. We will do our best to resolve any issues promptly. Please include your order number and tracking information in your inquiry.
Shipping Address
Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately at [Support Email Address].
Returns and Exchanges
For information about returns and exchanges, please refer to our Return & Refund Policy. If you have any questions or concerns, feel free to contact us at Support@greentress.store
Contact Us
If you have any questions about our shipping policy, please reach out to us at:
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Email: Support@greentress.store
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Address: 24-26, Arcadia Avenue, FIN009/NOMAIL, London, N3 2JU, United Kingdom
Thank you for shopping with Green Tress Store. We appreciate your business and strive to make your shopping experience enjoyable and hassle-free.
